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td:first-child,.ticket-queue-row:focus-visible td:first-child{box-shadow:inset 3px 0 var(--accent)}.ticket-sla-cell{min-width:170px}.ticket-sla-indicator{flex-direction:column;align-items:flex-start;gap:5px;width:min(170px,100%);display:flex}.ticket-sla-progress{background:var(--color-neutral-300);border-radius:999px;width:100%;height:3px;display:block;overflow:hidden}.ticket-sla-progress-fill{border-radius:inherit;height:100%;transition:width .22s;display:block}.ticket-sla-progress-fill.is-ok{background:var(--color-accent-600)}.ticket-sla-progress-fill.is-warning{background:var(--color-warn-500)}.ticket-sla-progress-fill.is-violated{background:var(--color-crit-500)}.ticket-sla-progress-fill.is-met{background:var(--color-green-600)}.ticket-sort-header{color:inherit;font:inherit;text-transform:inherit;letter-spacing:inherit;cursor:pointer;white-space:nowrap;background:0 0;border:none;align-items:center;gap:5px;margin:-10px -12px;padding:10px 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#132e1e17}.ticket-panel-scroll{flex-direction:column;flex:1;gap:14px;padding:clamp(18px,1.45vw,24px);display:flex;overflow-y:auto}@supports ((-moz-appearance:none)){.ticket-panel-scroll{scrollbar-width:thin;scrollbar-color:color-mix(in srgb, var(--color-neutral-700) 24%, transparent) transparent}}.ticket-panel-scroll::-webkit-scrollbar{background:0 0;width:4px;height:4px}.ticket-panel-scroll::-webkit-scrollbar-track{background:0 0;margin-block:8px}.ticket-panel-scroll::-webkit-scrollbar-thumb{background-color:color-mix(in srgb, var(--color-neutral-700) 22%, transparent);border:0;border-radius:999px;min-height:56px}.ticket-panel-scroll:hover::-webkit-scrollbar-thumb{background-color:color-mix(in srgb, var(--color-neutral-700) 38%, transparent)}.ticket-panel-scroll::-webkit-scrollbar-thumb:active{background-color:color-mix(in srgb, var(--color-accent-700) 58%, transparent)}.ticket-panel-scroll::-webkit-scrollbar-button{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:single-button{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:start{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:end{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:vertical:start:decrement{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:vertical:end:increment{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:vertical:decrement{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-button:vertical:increment{-webkit-appearance:none;background:0 0;border:0;width:0!important;min-width:0!important;height:0!important;min-height:0!important;display:none!important}.ticket-panel-scroll::-webkit-scrollbar-corner{background:0 0}.ticket-panel-chat{--ticket-composer-clearance:110px;font-family:var(--font-body);background-color:#9adfcf;background-image:linear-gradient(#f6fdf92b,#e5f7f821),url(/nwi-chat-telegram-math-pattern-light.svg),linear-gradient(125deg,#dff1a9 0%,#9ee1ce 43%,#78cce8 76%,#9bdc9c 100%);background-position:50%,0 0,50%;background-repeat:no-repeat,repeat,no-repeat;background-size:cover,clamp(180px,22vw,320px),cover;transition:border-color .24s,box-shadow .24s;position:relative}.ticket-panel-chat:before{content:"";z-index:1;pointer-events:none;border-radius:inherit;opacity:0;background:linear-gradient(145deg,#ffd37557,#f2a5363b);transition:opacity .24s;position:absolute;inset:0}.ticket-panel-chat.is-internal-composer{border-color:color-mix(in srgb, var(--color-warn-500) 64%, var(--border));box-shadow:0 18px 44px #7e4d0b2b, inset 0 0 0 1px color-mix(in srgb, var(--color-warn-400) 62%, transparent)}.ticket-panel-chat.is-internal-composer:before{opacity:1}:root[data-theme=dark] .ticket-panel-chat:before{background:linear-gradient(145deg,#8e59114d,#56350838)}:root[data-theme=dark] .ticket-panel-chat{background-color:#1f4943;background-image:linear-gradient(#05121161,#05121161),url(/nwi-chat-telegram-math-pattern-dark.svg),linear-gradient(125deg,#153a34 0%,#20554f 46%,#244a67 100%);background-size:cover,clamp(180px,22vw,320px),cover}:is(.ticket-panel-chat:has(.ticket-composer-reply-strip),.ticket-panel-chat:has(.ticket-composer-attachments),.ticket-panel-chat:has(.ticket-composer-error)){--ticket-composer-clearance:154px}.ticket-panel-chat:has(.ticket-composer-reply-strip):has(.ticket-composer-attachments){--ticket-composer-clearance:198px}.ticket-chat-scroll{z-index:2;background:0 0;gap:8px;padding:20px clamp(22px,2.4vw,42px) 26px;position:relative}.ticket-panel-chat .ticket-chat-scroll{padding-bottom:calc(var(--ticket-composer-clearance) + 10px);scroll-padding-bottom:calc(var(--ticket-composer-clearance) + 10px);margin-bottom:0}.ticket-chat-scroll>:first-child{margin-top:auto}.ticket-panel-scroll-left{direction:rtl}.ticket-panel-scroll-left>*{direction:ltr}.ticket-header-eyebrow-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ticket-header-number{letter-spacing:.025em;color:var(--text-heading);font-size:17px;line-height:1}.ticket-lifecycle-status{min-height:24px;color:var(--text-muted);align-items:center;gap:5px;padding-inline:2px;font-size:12.5px;font-weight:600;display:inline-flex}.ticket-lifecycle-status .icon{width:14px;height:14px;color:var(--color-accent-700)}.ticket-lifecycle-status.is-new .icon,.ticket-lifecycle-status.is-waiting_customer .icon,.ticket-lifecycle-status.is-waiting_department .icon{color:var(--color-warn-600)}.ticket-lifecycle-status.is-closed .icon,.ticket-lifecycle-status.is-cancelled .icon{color:var(--text-muted)}.ticket-header-created{color:var(--text-muted);margin-top:6px;font-size:12.5px;display:block}.ticket-priority-picker{display:inline-flex;position:relative}.ticket-priority-trigger{cursor:pointer;background:0 0;border:0;align-items:center;gap:4px;padding:0;display:inline-flex}.ticket-priority-trigger:disabled{cursor:default;opacity:.6}.ticket-priority-trigger .icon{color:var(--text-muted)}.ticket-priority-hint{color:var(--text-muted);padding:6px 10px 8px;font-size:12px;line-height:1.35;display:block}.ticket-info-header h1{text-wrap:balance;font-size:clamp(21px,1.45vw,25px);line-height:1.24}.ticket-party-strip{border:1px solid color-mix(in srgb, var(--border) 72%, var(--color-accent-300));border-radius:var(--radius-md);background:color-mix(in srgb, var(--surface) 86%, var(--color-accent-100));grid-template-columns:minmax(0,.9fr) 1px minmax(0,1.1fr);align-items:stretch;margin-top:12px;display:grid;overflow:hidden}.ticket-party-item{min-width:0;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:8px;padding:10px;display:grid}.ticket-party-item:hover:not(:disabled){background:color-mix(in srgb, var(--color-accent-100) 72%, transparent)}.ticket-party-item:disabled{cursor:default}.ticket-party-icon{background:var(--surface);width:34px;height:34px;color:var(--color-accent-800);border:1px solid var(--color-accent-300);border-radius:50%;place-items:center;display:grid}.ticket-party-icon .icon{width:18px;height:18px}.ticket-party-icon.is-photo{background:0 0;border:0;padding:0}.ticket-party-icon:has(.ticket-party-image){background:0 0;border:0;padding:0}.ticket-party-image{object-fit:cover;border-radius:50%;width:34px;height:34px}.ticket-party-item>span:not(.ticket-party-icon){gap:2px;min-width:0;display:grid}.ticket-party-item 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15px;display:flex}.ticket-audience-confirm-author{font-family:var(--font-heading);color:var(--color-accent-800);font-size:12px}.ticket-audience-confirm-preview p{white-space:pre-wrap;max-height:120px;margin:0;font-size:13.5px;line-height:1.45;overflow-y:auto}.ticket-audience-confirm-attachments{color:var(--text-muted);font-size:11.5px}.ticket-composer-reply-strip{border:1px solid color-mix(in srgb, var(--color-accent-600) 28%, transparent);border-left:3px solid var(--color-accent-700);background:color-mix(in srgb, var(--surface) 88%, transparent);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-radius:11px;align-items:center;gap:8px;padding:7px 10px;display:flex;box-shadow:0 7px 20px 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4px}.ticket-feed-filter-options{flex-direction:column;gap:3px;display:flex}.ticket-feed-filter-option{width:100%;min-height:36px;color:var(--text);cursor:pointer;text-align:left;background:0 0;border:0;border-radius:10px;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:9px;padding:6px 8px;transition:background .14s,color .14s;display:grid}.ticket-feed-filter-option:hover{background:color-mix(in srgb, var(--color-accent-100) 60%, transparent)}.ticket-feed-filter-option.is-selected{background:color-mix(in srgb, var(--color-accent-100) 42%, transparent)}.ticket-feed-filter-option[aria-disabled=true]{cursor:default}.ticket-feed-filter-check{border:1px solid var(--border-strong);color:#0000;background:color-mix(in srgb, var(--surface) 58%, transparent);border-radius:6px;justify-content:center;align-items:center;width:18px;height:18px;display:inline-flex}.ticket-feed-filter-option.is-selected 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.12s;display:grid}.ticket-composer-emoji-btn:hover{background:var(--surface-soft);transform:scale(1.12)}.twemoji{justify-content:center;align-items:center;line-height:1;display:inline-flex}.twemoji-image{object-fit:contain;width:1.15em;height:1.15em;display:block}.twemoji-fallback{display:none}.twemoji-image:not([src])+.twemoji-fallback{display:inline}.ticket-composer-emoji-btn .twemoji-image{width:1.2em;height:1.2em}.ticket-message-reaction .twemoji-image{width:1.05em;height:1.05em}.ticket-message-body-single-emoji{align-items:center;min-height:48px;display:flex}.ticket-message-body-single-emoji .twemoji-image{filter:drop-shadow(0 2px 2px #132e1e24);width:44px;height:44px}.ticket-message-context-menu{z-index:120;border:1px solid var(--border);-webkit-backdrop-filter:none;backdrop-filter:none;isolation:isolate;background:#fff;border-radius:12px;gap:2px;width:min(226px,100vw - 20px);min-width:0;padding:6px;animation:.14s ease-out ticket-context-menu-in;box-shadow:0 8px 20px #132e1e26,0 2px 5px #132e1e14}@keyframes ticket-context-menu-in{0%{opacity:0;transform:translateY(3px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.ticket-message-context-arrow{border:1px solid var(--border);pointer-events:none;z-index:0;background:#fff;width:9px;height:9px;position:absolute;transform:translate(-50%)rotate(45deg)}.ticket-message-context-menu.is-above .ticket-message-context-arrow{border-top:0;border-left:0;bottom:-5px}.ticket-message-context-menu.is-below .ticket-message-context-arrow{border-bottom:0;border-right:0;top:-5px}.ticket-message-context-menu .popover-row{z-index:1;min-height:36px;color:var(--text);border-radius:8px;gap:10px;padding:6px 9px;font-size:13px;position:relative}.ticket-message-context-menu .popover-row:hover{background:color-mix(in srgb, var(--color-accent-100) 52%, #fff)}.ticket-message-context-menu .popover-row .icon{width:16px;height:16px;color:var(--color-accent-700);stroke-width:1.8px}.ticket-message-reaction span,.ticket-composer-emoji-btn{-webkit-font-smoothing:antialiased}.ticket-sla-list{gap:12px;display:grid}.sla-row{border-bottom:1px solid var(--border);flex-direction:column;gap:7px;padding-bottom:12px;display:flex}.sla-row:nth-of-type(2){border-bottom:0;padding-bottom:0}.sla-row-copy{grid-template-columns:auto minmax(0,1fr);align-items:baseline;gap:2px 12px;display:grid}.sla-row-copy strong{font-family:var(--font-heading);text-align:right;justify-self:end;font-size:13px}.sla-row-label{color:var(--text);font-size:12.5px}.sla-row-deadline{color:var(--text-muted);grid-column:2;justify-self:end;font-size:11.5px}.sla-row-head{color:var(--text-muted);justify-content:space-between;align-items:baseline;font-size:12px;display:flex}.sla-bar-track{background:var(--color-neutral-300);height:6px;overflow:hidden}.sla-bar-fill{height:100%}.sla-bar-fill.sla-ok{background:var(--color-green-500)}.sla-bar-fill.sla-warning{background:var(--color-warn-500)}.sla-bar-fill.sla-violated{background:var(--color-crit-600)}.sla-bar-fill.sla-met{background:var(--color-green-500)}.ticket-sla-person-row{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:10px;margin-top:8px;padding-top:8px;font-size:13px;display:flex}.ticket-sla-actions{border-top:1px solid var(--border);flex-wrap:wrap;gap:8px;margin-top:13px;padding-top:12px;display:flex}.ticket-sla-actions>.btn{white-space:normal;overflow-wrap:anywhere;flex:180px;min-width:0;max-width:100%}.ticket-action-btn{min-height:38px;font-family:var(--font-heading);border-radius:11px;gap:7px;padding-inline:13px;font-weight:650;transition:transform .15s,box-shadow .15s,border-color .15s,background .15s}.ticket-action-btn .icon{flex:none;width:15px;height:15px}.ticket-action-btn:hover:not(:disabled){transform:translateY(-1px)}.ticket-action-btn.is-primary,.ticket-action-btn.is-reopen{border-color:var(--color-accent-700);background:var(--color-accent-700);color:var(--accent-contrast);box-shadow:0 6px 15px #4c8f2f30}.ticket-action-btn.is-primary:hover:not(:disabled),.ticket-action-btn.is-reopen:hover:not(:disabled){background:var(--accent-hover);box-shadow:0 8px 18px #4c8f2f42}.ticket-action-btn.is-secondary{border-color:color-mix(in srgb, var(--border-strong) 76%, 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var(--color-warn-500);background:var(--color-warn-100);align-items:center;gap:7px;padding:6px 8px;font-size:12px;display:flex}.ticket-snooze-note .icon{flex:none}.ticket-section.is-verify-callout{border-color:var(--color-warn-500);background:color-mix(in srgb, var(--color-warn-100) 70%, var(--surface))}.ticket-section.is-verify-callout .ticket-section-title{color:var(--color-warn-700)}.ticket-team-section{padding-block:14px}.ticket-team-section .ticket-section-head{margin-bottom:10px}.ticket-team-row{grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:11px;display:grid}.ticket-person-avatar{border:1px solid var(--color-accent-300);background:var(--color-accent-100);width:42px;height:42px;color:var(--color-accent-800);font:700 13px var(--font-heading);border-radius:50%;place-items:center;display:grid}.ticket-team-person{gap:2px;min-width:0;display:grid}.ticket-team-person strong{text-overflow:ellipsis;white-space:nowrap;font-family:var(--font-heading);color:var(--text-heading);font-size:13.5px;overflow:hidden}.ticket-team-person>span{color:var(--text-muted);font-size:11.5px}.ticket-team-controls{align-items:center;display:flex}.ticket-team-helpers{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:10px;margin-top:11px;padding-top:10px;font-size:12px;display:flex}.ticket-team-helpers .tag-list{justify-content:flex-end;align-items:center}.ticket-team-helpers .badge{align-items:center;gap:5px;display:inline-flex}.ticket-helper-avatar{border:1px solid var(--color-accent-300);background:var(--accent-100);width:20px;height:20px;color:var(--color-accent-800);border-radius:50%;flex:none;place-items:center;font-size:8px;font-weight:700;line-height:1;display:inline-grid;overflow:hidden}.ticket-helper-avatar:not(.is-fallback){object-fit:cover}.ticket-helper-option{text-align:left;align-items:center;gap:8px;display:flex}.ticket-helper-option>span:last-child{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.ticket-helper-picker-selected{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-soft);flex-wrap:wrap;gap:5px;margin-bottom:8px;padding:5px;display:flex}.ticket-helper-picker-chip{background:color-mix(in srgb, var(--color-accent-100) 78%, var(--surface));min-width:0;max-width:100%;color:var(--text);border-radius:6px;align-items:center;gap:4px;padding:3px 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.ticket-action-btn{flex:180px}.ticket-action-more-wrap{flex:none;position:relative}.ticket-action-more{width:42px;min-width:42px;min-height:38px;color:var(--text-muted);padding:0}.ticket-action-more .icon{width:20px;height:20px}.ticket-action-menu{width:220px;bottom:calc(100% + 8px);left:auto;right:0}.ticket-action-menu .popover-row{align-items:center;gap:9px;display:flex}.ticket-relations-section{padding:14px 0 0;overflow:visible}.ticket-relations-section>.ticket-section-head{margin-bottom:8px;padding-inline:16px}.ticket-relation-group,.ticket-relation-card+.ticket-relation-card{border-top:1px solid var(--border)}.ticket-relation-toggle{width:100%;min-height:48px;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:22px minmax(0,1fr) auto 18px;align-items:center;gap:10px;padding:9px 15px;display:grid}.ticket-relation-toggle:hover{background:color-mix(in srgb, var(--color-accent-100) 54%, transparent)}.ticket-relation-toggle>.icon:first-child{width:18px;height:18px;color:var(--text-muted)}.ticket-relation-toggle>span:nth-child(2){font-family:var(--font-heading);font-size:12.5px}.ticket-relation-count{background:var(--surface-soft);min-width:25px;height:24px;color:var(--text-muted);border-radius:999px;place-items:center;padding-inline:7px;font-size:11.5px;display:grid}.ticket-relation-chevron{width:15px;height:15px;color:var(--text-muted);transition:transform .16s;transform:rotate(90deg)}.ticket-relation-toggle[aria-expanded=true] .ticket-relation-chevron{transform:rotate(-90deg)}.ticket-relation-content{padding:4px 15px 15px 47px;animation:.14s ease-out snooze-picker-in}.ticket-relation-content .ticket-section-caption{margin-bottom:9px}.ticket-subsection-head{align-items:center;gap:8px;margin:14px 0 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